Location: Medway, Dartford, Gravesham and Swanley
Salary: £12.88 per hour
Hours: 37 hours
Contract: Permanent
Closing Date: 27/11/2026
Every role at North Kent Mind contributes to improving mental health and wellbeing outcomes for people and communities across Dartford, Gravesham, Swanley and Medway. By working together to deliver high-quality, person-centred support, we help ensure that people experiencing mental health challenges receive the support and respect they deserve.
About North Kent Mind
North Kent Mind is an independent mental health charity supporting people living in Dartford, Gravesham, Swanley and Medway.
We provide a wide range of services that help improve mental health and wellbeing, including counselling, community support, children and young people’s services, wellbeing programmes and employment-related support.
Our vision is that everyone experiencing a mental health problem receives the support and respect they deserve. We are committed to delivering high-quality, person-centred services that make a meaningful difference in our local communities.
About the Opportunity
We are seeking an experienced and motivated Housing Support Worker to join our team.
Reporting to the Housing Manager, this role will play a key part in housing services, supporting tenants/clients within the community and in their homes on a wide range of life skills, budgeting, finances as well as supporting them with their mental health and wellbeing and contribute to the continued success and sustainability of North Kent Mind.
This is an exciting opportunity for someone who wants to combine professional expertise with meaningful social impact while helping shape the future of mental health support across North Kent.
Whether working directly with people accessing our services or supporting the teams who deliver them, you will be part of an organisation committed to improving mental health and wellbeing across North Kent.
Key Responsibilities
The successful candidate will:
- Manage a caseload of clients/tenants to support them on a regular basis
- Ensure contact and support information are added to the CRM system
- Identify individual needs by a support plan and refer to internal and external services to ensure all support needs are covered
- Ensure a person-centred approach for all sessions
- Work with the client to enable and empower them
- Meet face to face with clients regularly to ensure engagement
- Identify risks to clients and others via risk assessments and ensure these are in place before full support sessions are undertaken
- Support with life skills including benefits, budgets, shopping and GP/agency appointments
- Work with clients on their road to recovery, setting goals and ensuring support is in place.
- Work with clients towards move on to independent living
- Attend team meetings and supervisions
- Ensure KPI reporting is up to date and accurate
About You
Essential Criteria
The successful candidate will have:
- Demonstrate a good level of literacy and numeracy skills to meet the requirements of the role
- Willingness to undertake relevant training and continued professional development
- An understanding of the issues affecting people with mental health problems
- An awareness and understanding of how people can move forward with their lives
- An understanding and awareness of what makes support housing successful
- Ability to work with service users on a diverse range of subjects
- Car driver/owner
- Experience of facilitating clients individual support sessions
- An understanding and awareness of person-centred model working with MH clients
- Ability to think on your feet and able to rearrange your day due to the nature and unpredictability of the role
Desirable Criteria
It would be advantageous if you also have:
- Qualification or training relevant to role
- Experience of completing referrals, support plans, risk assessments & professional reports
- Experience gathering and collecting data for contract/project monitoring purposes
Why Join North Kent Mind?
As part of our team, you will:
· Make a genuine difference to people’s lives.
· Join a supportive, values-driven organisation.
· Contribute to services that improve mental health and wellbeing.
· Be encouraged to develop professionally and personally.
· Help shape the future of mental health support across North Kent.
Benefits
· 25 days annual leave, increasing to 30 days with length of service, plus bank holidays (pro rata for part-time employees)
· Occupational pension scheme
· Employee Assistance Programme (EAP)
· Learning and development opportunities
· Wellbeing support and initiatives
· Blue Light Card discounts
· Family-friendly and compassionate leave policies
Equality, Diversity and Inclusion
North Kent Mind is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We recognise that a diverse workforce strengthens our organisation and helps us better understand and meet the needs of the communities we serve.
We welcome applications from people of all backgrounds, experiences and perspectives and are committed to promoting equality, diversity and inclusion throughout our recruitment, employment and development practices.
We are committed to ensuring our recruitment process is fair, accessible and inclusive. Reasonable adjustments will be considered and supported at every stage of the recruitment process and throughout employment where required.
Safeguarding Commitment
North Kent Mind is committed to safeguarding and promoting the welfare of children, young people and adults at risk. We are committed to creating safe environments where people feel protected, respected and supported, and we expect all staff and volunteers to share this commitment.
As part of our safer recruitment approach, the recruitment and selection process for this role will assess candidates’ suitability to work with children, young people and adults at risk. Successful applicants will be subject to appropriate pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, verification of qualifications and professional registrations, satisfactory references, employment history checks and right-to-work verification.
North Kent Mind is committed to protecting people from abuse, neglect, exploitation and harm. We seek to recruit individuals who demonstrate our values and a commitment to safeguarding, professional boundaries and the wellbeing of the people we support.
Where a role involves regulated activity, the relevant level of DBS check and any additional safeguarding requirements will be specified in the Job Description and Person Specification.
North Kent Mind is committed to safeguarding and promoting the welfare of children and young people, and to creating safe environments in which they can thrive. We expect all staff and volunteers to share this commitment and to uphold our safeguarding responsibilities at all times.
As part of our safer recruitment approach, the recruitment and selection process for this role will assess the candidate’s suitability to work with children and young people. Successful applicants will be subject to appropriate pre-employment checks, which may include an Enhanced Disclosure and Barring Service (DBS) check with Children’s Barred List check, verification of qualifications, employment history, references and right-to-work checks, as appropriate to the role.
North Kent Mind is committed to safeguarding children and young people from harm, abuse and exploitation. We seek to recruit and retain individuals who share our values and who demonstrate a commitment to safeguarding and promoting the welfare of children and young people.
Additional Role Requirements (if applicable)
· Enhanced DBS required
· Professional registration required
· Driving licence and access to a vehicle required
· Regular travel across Kent and Medway
· Occasional evening or weekend working
Recruitment Process
Applications will be assessed against the criteria set out in the Person Specification. Shortlisted candidates will be invited to interview and may be required to complete a role-related assessment.
Any offer of employment will be subject to satisfactory pre-employment checks applicable to the role.
How to Apply
For further information, please review the Job Description and Person Specification.
To apply, please submit:
· A completed application form (or CV and supporting statement where applicable)
· Any additional information requested within the recruitment pack
Please ensure your application demonstrates how you meet the essential criteria set out in the Person Specification.
Closing Date: 27th November 2026
We reserve the right to close this vacancy early if sufficient applications are received.