Fee-Paying Counselling

Medway Employment Support

Fee Paying-Services Leaflet

Please note we are not presently accepting student placements within fee paying counselling services.

The Service

The Fee Paying Counselling Service at North Kent Mind is delivered by qualified and trainee counsellors who volunteer to take on this work. We currently have 40 counsellors, providing a service to around 120 clients at any one time. The service is available to clients by arrangement in the daytime, evening and at weekends, at various locations in Dartford, Gravesend and Medway.

What kind of Counselling is available?

Our counsellors, from all genders and ages come from different walks of life and different cultural backgrounds.

Our counsellors are trained in different modalities and we strive to match the needs of the client with the skills and approach of the particular counsellor.

Our counselling is open ended and unlike many counselling agencies, we do not set rigid boundaries around the maximum number of sessions.

How do I refer?

Self referrals, or referrals from any professional, are made to the office usually by phone. We will then contact you to discuss your needs, to explain the charging system, and to tell you of how long you can expect to wait before counselling will start. As this is a popular service, there is  a waiting list. Sometimes we might suggest another service at North Kent Mind which may be more appropriate to your needs.

When you are allocated a counsellor they will be in touch with you to arrange the first session.

So, how much do you charge?

The amount we charge depends on the client’s income and circumstances, with sessions for the unwaged starting at £12 per hour. This will be discussed during the first telephone contact.  All clients will need to have an assessment prior to their counselling and there is a standard charge of £15.00 for this.

This service is separate from the Psychological Services that we provide via the NHS, and which are free. The Fee Paying Counselling Service is designed for people who have counselling needs not able to be met through the NHS service where long term work is more appropriate or who wish to work further on issues once their NHS-allocated therapy is completed.

We also provide an Anger Management course, courses are for a period of 6 weeks for 2 hours per session.  The total cost of the course is £150.  We also have a long term therapy group, which is £12 for 1 and a half hours every Tuesday.

What is expected of clients?

Clients will be charged for each session that has been allocated to them. If you do not turn up to your allocated session, we expect you to pay the next time for the session you missed. If you are going to be away on a planned holiday, we need 4 weeks notice of this in advance.

We request that clients complete a feedback form at the end of the counselling, so we have some way of knowing how useful the service has been to you and any areas for improvement.


Confidentiality is a key part of the counselling relationship, and counsellors are trained to keep the content of counselling sessions confidential. However, from time to time a counsellor might have serious concerns about the safety of the client, or others. In these rare circumstances, it is appropriate for the counsellor to discuss this with us. All this is explained in the counselling agreement signed by clients.

Aims of the Fee Paying counselling service:

  • To offer a high quality,  low-cost counselling service. Minimum age of clients is 15 years.
  • To provide clients with space and time to work with an individual counsellor to meet their individual needs.
  • To create positive changes in clients’ lives by addressing specific problems, identifying ways of coping, developing personal insight, understanding thoughts and feelings, and considering the implications of actions that may be taken.
  • To encourage clients to make appropriate use of other services provided by North Kent Mind or other agencies.
  • To provide a counselling service which is also appropriate to the needs of people with significant mental health issues.

To find out more, please contact us.