North Kent Mind, The Almshouses, 20 West Hill Dartford, Kent, DA1 2EP
- General Office: 01322 291380
- Fax: 01322 285294
- Housing Enquiries: 01322 222256
The Low-Cost Counselling Service of North Kent Mind is delivered by qualified and trainee counsellors who volunteer to take on this work. We currently have 28 counsellors, providing a service to around 80 clients at any one time. The service is available to clients by arrangement in the daytime, evening and at weekends, at various locations in Dartford and Gravesend.
Our counsellors, both male and female, come from different walks of life and different cultural backgrounds.
Most of our counsellors have been trained in a number of approaches to counselling and will adapt to the needs of the client. This is called an Integrative Approach.
We strive to match the needs of the client with the skills and approach of the particular counsellor.
We agree the number of sessions with each client, and review this during the counselling process. Unlike many counselling organisations, we do not set rigid boundaries around the maximum number of sessions.
Self referrals, or referrals from any professional, are made to the office usually by phone. We will then contact you to discuss your needs, to explain the charging system, and to tell you of how long you can expect to wait before counselling will start. As this is a popular service, there is a waiting list. Sometimes we might suggest another service of North Kent Mind is more appropriate to your needs.
When you are allocated a counsellor they will be in touch with you to arrange the first session.
The amount we charge depends on the client’s income and circumstances, with sessions for the unwaged starting at £8 per hour. This will be discussed during the first telephone contact.
This service is separate from the Psychological Services that we provide via the NHS, and which are free. The Low-Cost Counselling Service is designed for people who have counselling needs not able to be met through the NHS service, or who wish to work further on issues once their NHS-allocated therapy is completed.
We also provide an Anger Management course, where participants work in a group for 10 sessions. This is charged at £10 per session.
Clients will be charged for each session that is booked for them. If you do not turn up to a booked session, we expect you to pay the next time for the session you missed. If you are going to be away on a planned holiday, we need 4 weeks’ notice of this in advance.
We also expect clients to complete a feedback form at the end of the counselling, so we have some way of knowing how useful the service has been to you.
Confidentiality is a key part of the counselling relationship, and counsellors are trained to keep the content of counselling sessions confidential. However, from time to time a counsellor might have serious concerns about the safety of the client, or others. In these rare circumstances, it is appropriate for the counsellor to discuss this with us. All this is explained in the counselling agreement signed by clients.
To offer a high quality, low-cost counselling service. Minimum age of clients is 15 years.
To provide clients with space and time to work with an individual counsellor to meet their individual needs.
To create positive changes in clients’ lives by addressing specific problems, identifying ways of coping, developing personal insight, understanding thoughts and feelings, and considering the implications of actions that may be taken.
To encourage clients to make appropriate use of other services provided by North Kent Mind or other agencies.
To provide a counselling service which is also appropriate to the needs of people with significant mental health issues?